Car manufacturer Toyota has become known for a question-asking technique used to come to the root cause of a problem. It’s as simple as asking why until you have come to the bottom of an issue. The term ‘5 whys’ refers to the number of times you usually have to ask ‘why’ before you have found the real problem, cause or reason.
Let’s illustrate with an example. One of the most popular events in a Dutch church was the autumn retreat. This took place at the end of October and usually at least 60 students would sign up. When a new youth pastor came, he changed the date to September because he wanted to use it as a team-building kick-off event for the season. Suddenly only 20 students showed up for the retreat. What had happened? [Read more…]